Correct Answer: This question focuses to check your ability to handle situations Do not answer this question with anything that states retaliation Talk about handling the situation with patience and relaxed mind set You can answer it as “ If the customer on the other side of the phone line is angry i will first try calming him and ask him his/her problem After that I will try sufficing the best solution keeping in mind his problem In this sector customer satisfaction is very important and thus it will be my primary goal
