Correct Answer: The primary goals of Six Sigma are to improve profits by eliminating variability, defects and waste that undermine customer loyalty ie, increasing the customer satisfaction What is Six Sigma ? Six Sigma is a systematic methodology that provides businesses with the tools to improve the capability of their business processes This increase in performance and decrease in process variation leads to defect reduction and vast improvement in profits, employee morale and quality of product Key Elements of Six Sigma : 1 Strategy 2 Tactics 3 Culture
