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Statement: The complaint of poor customer service is partly correct and it certainly needs be improved. Conclusions : I. Poor customer service can be improved. II. The speaker knows about the poor customer service of the company .

if only conclusion I follows
if only conclusion II follows
if either I or II follows
if neither I nor II follows, and

Correct Answer: if only conclusion II follows

Explanation:

From the statement it is clear that the speaker wants improvement in the customer service. Whether it can be improved or not can't be determined from the statement. Hence I does not follow. As the speaker is accepting about the poor services, it may be inferred that be knows about it. Hence II follows.

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