Introduction / Context:
Drinking-water complaints demand swift verification and engineering fixes. This question asks which courses of action are reasonable for the Ward Officer after residents report contamination and apparent inaction.
Given Data / Assumptions:
- Multiple days of reported contamination.
- Verification and root-cause analysis are required.
- Course I: Punitive action against complainants.
- Course II: Field assessment with sampling and lab testing.
- Course III: Technical inspection of installations and pipelines.
Concept / Approach:
- Sound municipal practice starts with fact-finding (sampling) and engineering assessment, then remediation.
- Retaliation against residents is unethical and counterproductive.
Step-by-Step Solution:
II follows: Sampling and lab testing are essential to confirm contamination type and level.III follows: Engineering checks identify ingress of sewage, pressure issues, or pipeline breaches.I does not follow: Discouraging complaints undermines public health surveillance and has no basis.
Verification / Alternative check:
Standard operating procedures for water complaints include immediate site visits, bacteriological/chemical tests, and pipeline integrity checks.
Why Other Options Are Wrong:
Combinations with I endorse retaliation, which is illogical.“Either I or III, and II” is invalid because I never follows while III clearly does.
Common Pitfalls:
Assuming complaints are nuisances rather than critical alerts; they trigger due diligence.
Final Answer:
Only II and III follow
Discussion & Comments